JIRA Admin Bootcamp | Dublin | Sept 2019|

The JIRA administrator training program was constructed with an eye on the specific needs highlighted by clients during our Atlassian consultancy projects. Since the JIRA admin training course is based on actual needs, you’ll be safe in the knowledge that the course is extremely relevant to your day to day work. And whether you are using JIRA 6, or the latest JIRA 7 (JIRA Core, JIRA Software, JIRA Service Desk) you can be assured that the skills you learn here are compatible with all current versions of JIRA.

Course Details

The training course is aimed at candidates who are required to install, upgrade, configure or administer JIRA as part of their role. The JIRA Admin Training course assumes candidates are familiar with general JIRA usage and the JIRA UI.

The JIRA training course is broken down into 8 core modules with each one logically flowing into the next to customize JIRA for a particular use case. This use case will demonstrate the major elements of JIRA’s configuration.

Following the 8 administration modules, we present a module on JIRA Agile and another on JIRA Service Desk.

The JIRA Admin Bootcamp course is an immersive, practical 2 day course that usually runs from 9.30am to 5.00pm. Complimentary lunch and morning/afternoon refreshments are included.

[accordion title=”Module 1: Introduction to JIRA Administration”]

In the first JIRA Admin training module, “Introduction to JIRA Administration”, we have a brief JIRA refresher and discuss the architecture and hierarchy. We’ll also cover the aims and objectives of the course itself including the practical project, and discuss the role of the JIRA adminstrator.

[accordion title=”Module 2: Managing JIRA Projects”]

In this module we look at the concept of a project in JIRA and how projects are containers for collections of related issues. We see how projects are created and who has permissions to create projects, and associated best practices.

[accordion title=”Module 3: JIRA Issue Types”]

In this module we take an in-depth look at the issue types, issue type schemes, screen and field configuration schemes. As with all our modules, we have a practical session, where we start to build on our use case.


[accordion title=”Module 4: JIRA Workflows”]

In this module we take an in-depth look at the relationship between issue types, projects and workflow schemes. We continue to build our use case by adding some workflows.


[accordion title=”Module 5: JIRA Notifications”]

Our next module, “JIRA Notifications” looks specifically at how to configure JIRA to send or receive emails. We cover mail servers, working with outgoing mails, mail queues, notification schemes, incoming email and troubleshooting. The module concludes with a practical session.


[accordion title=”Module 6: JIRA Security”]

This module covers a very important topic in JIRA; “Security”. We look at user directories, LDAP, users/groups/roles and permissions, project permissions, the JIRA permission hierarchy, workflow security and troubleshooting permissions. A practical follows.

[accordion title=”Module 7: Search and Reporting”]

JIRA has a very powerful set of search functions and its own query language called JQL. We cover the fundamentals of JQL and how it can be used to build views of issues and reports.


[accordion title=”Module 8: General Maintenance”]

The sixth JIRA admin training module discusses “JIRA Maintenance”. We take an introduction to maintenance and cover such topics as backing up/restoring JIRA, the issue collector, remote access to JIRA, performance, error logs and debugging. Again, a practical brings the module to a close.

[accordion title=”Module 9: JIRA Agile”]

JIRA Agile is used by many software development teams to plan, track, and organize tasks following a Scrum or Kanban process. This module will you through the many configurations possible, and how you can set up Scrum and Kanban boards, filters, and use reports.


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